5 Value Adds For Using Speech-to-Text in Contact Center Solutions

The recent explosion of unstructured speech data in Contact Centers has been a transformational moment for Contact Center solutions. With several high-profile customers, providers are under pressure to tap into this change and reduce costs across the board for customers - be that in automation, agent retention or simply in avoiding compliance fines. To add value, solution providers can embed Speechmatics' best-in-class speech recognition into their offerings, enabling them to accelerate competitive differentiation and forward plan the speech recognition capabilities of tomorrow. ISVs are doing this by offering a true difference, prioritizing inclusivity, making the workforce work smarter, showing cost savings, and setting out a roadmap to growth. By leveraging Speechmatics' technology, solution providers can differentiate their Contact Center offerings, improve customer experience, reduce costs, and drive business growth.

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