Speech-to-text technology is expected to gain significant traction in various industries over the next 3-5 years, with banking, financial services, insurance, consumer industries, and electronics being key sectors that will adopt this technology. The industry survey respondents believe that web conferencing transcription, customer experience and analytics, subtitling and closed captioning, and innovation in voice technology applications will have the largest commercial impact in 2021. Web conferencing transcription is expected to be a game-changer, enhancing accessibility and providing insights from calls through post-call transcripts. The use of speech-to-text technology is also poised to revolutionize customer experience and analytics by enabling frictionless interactions and capturing all customer conversations for better understanding and resolution. Furthermore, subtitling and closed captioning will become increasingly important as organizations need to improve their metadata extraction capabilities to offer personalized services and increase accessibility. The development of new languages and features, as well as efforts to remove AI bias, are expected to drive innovation in voice technology applications during 2021.