The role of an Application Support Engineer at SonarSource offers a unique and rewarding experience that differs from traditional support desk jobs. As a former software developer, I transitioned into this role after feeling unfulfilled by the routine of creating features and architecting microservices. The company's single level of support for all customers, regardless of size, provides a fair and customer-centric approach. Support Engineers at SonarSource learn about various topics such as programming languages, security, CI/CD tools, and cloud platforms, which are integral to the SonarQube platform. This role allows me to make an impact on the product and company through empowerment and collaboration, making it an exciting opportunity for those who enjoy learning new technologies, working on projects that effect change, and helping people get maximum value from their products.