Top Online Gaming Provider Grows Its User Base with a 59% Lift in Auto-Approvals and 29% Fewer Manual Reviews
Blog post from Socure
A top-three online gaming provider sought to strengthen identity verification across its Daily Fantasy Sports, Sportsbook, and Casino products after legacy solutions produced low auto-approval rates, excessive manual reviews, and customer friction that risked sending applicants to competitors. After evaluating Socure against incumbent vendors, the company reported that Socure auto-approved an average of 59% of previously rejected applicants, reduced manual-review volumes by 29% overall and by up to 40% in a flagship product, and increased automatic verification rates by 5%, including a 9% improvement for its nationwide DFS offering. These gains were estimated to add more than $18 million in potential customer lifetime value while lowering operational costs and accelerating onboarding. Socure’s approach combines data from identity attributes such as email, phone, device, address, IP, geolocation, documents, and insurance records with AI intended to detect fraud, manipulated documents, and deepfakes while supporting KYC compliance. Following the testing period, the operator selected Socure as its primary identity-verification provider across product lines and expanded the relationship into additional use cases.
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