The Front Door Isn’t the Only Entry

Government benefits agencies should treat identity verification as an ongoing infrastructure capability rather than a one-time onboarding event, allowing them to recognize previously verified constituents while reassessing risk during later actions such as recertification, claims, account updates, and payment changes. The passage argues that repeatedly requiring full verification can create unnecessary barriers, particularly for thin-file and underserved users, while failing to review returning interactions can expose programs to account takeover and fraud. It presents connected identity, exemplified by SocureID, as a persistent and explainable identity profile that links interactions across programs and channels, supports real-time risk assessment, and applies additional verification only when warranted. Agencies are encouraged to retain transparency and control over the signals and decisions underlying identity assessments so they can audit outcomes, govern policy, and improve access, rather than relying on opaque vendor trust signals or external identity wallets.

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