The Cost of Exclusion: Why We Build Inclusive Identity Verification Software

Socure reports that fintech expansion into global markets was hindered by identity-verification systems that often failed to accommodate diverse names, scripts, address formats, connectivity constraints, and cultural expectations around personal data. Its research found that legacy entity-resolution approaches based on rigid matching rules could disproportionately exclude people with Latin, Middle Eastern, and Asian names or non-Latin writing systems. In response, the company says it localized language and data-entry support, developed preprocessing for regional formats, advised customers on more flexible information collection and signup flows, and expanded data coverage in underserved rural and younger populations. Socure states that these changes improved signups, conversion rates, and customer satisfaction, and argues that inclusive, accessible identity verification can broaden access to financial services and public-sector programs while increasing organizations’ potential customer base.

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