Company
Date Published
Author
Ben Peven
Word count
678
Language
English
Hacker News points
None

Summary

Sentry is a digital product for monitoring and troubleshooting complex software systems, sending alerts to users when issues arise. However, too many alerts can become overwhelming, causing noise in the notification channel. To address this issue, Sentry customers shared that they want to receive actionable alerts, not notifications that cause them to dismiss without reading. Three simple Issue Alert Rule configuration tips are presented to help reduce noise and improve signal quality: defining what "new" means based on event frequency or impacted users, notifying only the person assigned to the issue, and filtering for high-priority issues using event level or specific exception types. By implementing these tips, customers can customize thresholds based on business logic and app traffic to make alerts more actionable and reduce noise in their notification channel.