Company
Date Published
Author
Gerhard Jacobs
Word count
560
Language
English
Hacker News points
None

Summary

Gorgias is a multi-channel eCommerce helpdesk service that empowers small to medium businesses to deliver top-notch customer experiences by providing their engineering teams with fit-for-purpose APM solutions such as Sentry. The company's CTO, Alex Plugaru, values ownership, excellence, and a customer-first mindset, and has seen how equipping his developers with the right tools from the start can be a boon to growth. With over 230 employees and 30+ eCommerce integrations, Gorgias has successfully generated more than $1.1 billion in revenue for 9,300+ brands in 2021, and has recently completed a $30 million Series C funding round. Sentry provides visibility into code quality and issues over time, enabling the leadership team to identify overarching trends and adjust their roadmaps as needed. The platform also helps engineering managers monitor service-level objectives and track progress towards individual KPIs, contributing to more sustainable growth and a better developer experience. By providing issue grouping and tracing capabilities for languages that are notoriously difficult to track, Sentry has become an essential tool in Gorgias' operations, enabling the team to deploy software at scale without sacrificing quality.