Forethought, a high-growth startup, faced challenges measuring the impact and health of their services due to compounding complexity in their engineering org. Their Jira backlog became increasingly noisy as they added multiple projects, impacting release health. To tackle this, Jad's team integrated GitHub codeowners with Sentry, dividing up issues by teams, triaging, and assigning them automatically. They also implemented quarterly bug-bashes, weekly audits using custom alerts to identify high-impact errors first, and attributed distinct identifications to organizations within their ecosystem. This led to a clear focus on reducing their Jira backlog, increasing ownership, and customizing alerts to improve reliability, giving engineers more autonomy and setting them up with solutions that could scale as the business grew.