How Freshworks Cut Cassandra P99 Latency by 95% – with Lower Costs

Freshworks, a company providing AI-enhanced business software, tackled challenges related to high tail latencies and administrative burdens while managing extensive data across various databases, including Cassandra. To address these issues and prepare for future growth, Freshworks transitioned to ScyllaDB, which proved to be cost-effective and efficient in reducing latency, easing administrative stress, and enabling scalability. The migration involved dual writes on Cassandra databases, snapshotting, and phased data transfer to ScyllaDB, achieving a significant reduction in tail latency. Freshworks plans further integration of ScyllaDB, including moving text and BLOB data from MySQL to ScyllaDB, to enhance performance and scalability across its operations.