What we’re hearing, and how it’s shaping our product

Sapiom’s update, adapted from an internal post dated September 1, 2026, describes customer feedback from 100 teams deploying AI agents across diverse industries and emphasizes common challenges around unreliable run-status reporting, fragmented observability, duplicated infrastructure work, and unclear per-run cost economics. In response, Sapiom rebuilt its product around managing interconnected agent fleets, adding project-based navigation, an agent map for tracing interactions, shareable App Links, OAuth connectors for tools such as Notion and Linear, webhook and event triggers, and replay capabilities for failed events. The company also open-sourced Agent Studio to support agent design, debugging, testing, versioning, and observation across frameworks and hosting environments. Looking ahead, Sapiom plans to introduce an Agent Builder intended to help users create reliable and secure agents, alongside Sapiom Labs, which will publish benchmarks and research on agent quality, while continuing to improve debugging, connectors, billing visibility, and platform reliability.

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