Nat Budin, a Staff Software Engineer, has been using Rollbar for 108 months, primarily for its adaptable pricing structure and its effectiveness in tracking exceptions across various programming languages. Working with New England Interactive Literature (NEIL), a non-profit organization that runs the Intercon live action roleplaying game convention, Nat developed and maintains the open-source convention management platform, Intercode. He values direct user feedback and emphasizes the importance of providing a seamless web experience for attendees. Rollbar aids in identifying and resolving issues swiftly, contributing to a positive user experience, and its utility in Nat's previous role at PatientsLikeMe solidified his loyalty to the tool.