How ConverseNow Drove Double-Digit Gains in Guest Engagement with Rime

ConverseNow, a leader in Voice AI for restaurants, powers phone and drive-thru ordering for major brands like Domino's and Wingstop by leveraging Rime's authentic voice models, which are optimized for real-world, high-volume environments. As the company expanded geographically, it recognized the need for localized, authentic voice interactions, leading them to adopt Rime's natural-sounding voices that retain clarity and warmth even over 8 kHz phone channels. This integration improved early-call engagement and customer satisfaction (CSAT), with Rime's deterministic phonetic architecture ensuring accurate pronunciation of brand-specific menu items, thereby reinforcing brand trust and consistency. Rime's voices also seamlessly integrated into ConverseNow's enterprise-grade architecture, providing reliable performance and control over customer data across thousands of locations, ultimately delivering nuanced, context-appropriate experiences in both phone and drive-thru channels, enhancing guest interaction and satisfaction on a national scale.

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