In 2018, over $500 billion in remittances were sent globally, providing crucial support for families of individuals working abroad. Remitly, a global consumer payments platform, simplifies this process by offering services like Remitly for Developers, an enterprise API solution that allows developers to integrate international money transfer capabilities into their apps. To ensure the success of this new product, customer-facing teams needed tools to effectively troubleshoot issues, leading to the implementation of Retool. Ellen Musick, a Senior Software Engineer, played a key role in deploying Retool on Remitly's Kubernetes cluster, enabling customer success agents to access transaction data and resolve errors quickly. The use of Retool has improved customer support, allowed faster product rollout, and enhanced the team’s ability to continually improve their tools, ultimately ensuring that remittances reach recipients securely and efficiently.