How Avo saved hundreds of engineering hours by making access to customer data more secure

Avo, a data analytics company founded in 2018, has quickly become essential for businesses like Patreon and TripAdvisor to manage product analytics. To streamline processes for customer-facing teams without burdening engineers, Avo's co-founder, Solvi Logason, opted to build an internal customer dashboard using Retool. This tool allows business teams to securely access and manage customer data in real-time, bypassing the previously inefficient need for engineer intervention. The dashboard, integrated with their Firebase database, enables quick updates to customer configurations and enhances customer service operations. As a result, Avo has significantly improved operational efficiency, allowing engineers to focus on product development while empowering non-technical teams to handle tasks independently. The use of Retool has also strengthened data security by limiting access to sensitive customer information, ensuring only authorized actions are performed.