Opendoor Handles the First Call to Homeowners With Retell

Opendoor has partnered with Retell to manage initial calls to homeowners considering selling their homes, emphasizing the importance of making these interactions feel personal and attentive rather than automated. Since June, Opendoor has conducted nearly 200,000 such conversations using Retell, focusing on details like background noise and pacing to ensure a human-like experience. This deliberate approach aims to make significant decisions feel more comfortable for homeowners by avoiding the impersonal feel of a bot interaction. The collaboration with Retell reflects Opendoor's commitment to providing a nuanced and intentional customer experience, highlighting their dedication to customer satisfaction in high-stakes scenarios.

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