Matic Makes Insurance Calls Faster and Smoother With Retell

Matic has collaborated with Retell to enhance the efficiency and user experience of insurance calls through the implementation of a voice AI system. This partnership addresses the challenge of handling over 120,000 calls monthly by automating tasks like after-hours intake, quote qualification, and appointment rescheduling, which results in a three-minute reduction in quote intake time per call and automation of 50% of repetitive workflows while maintaining a Net Promoter Score (NPS) of 90. Matic treats its voice AI as a dynamic system, with weekly reviews to refine the experience for borrowers and agents, ensuring that automation enhances rather than detracts from customer experience. The initiative represents a significant step in leveraging AI to streamline operations and improve service delivery in the insurance sector.

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