Kore.ai Review 2025: Pros, Cons, Features & Pricing

Kore AI is a prominent player in the conversational AI market, offering a comprehensive platform for designing and deploying intelligent chatbots and voice assistants across multiple channels, which is popular among large enterprise clients for its advanced features and robust security. However, its substantial costs and complex setup processes, which can take up to 18 months in intricate business scenarios, present barriers for some businesses. The platform's flexibility, integration capabilities, and multilingual support are strong points, yet its voice quality and latency issues can be limiting, particularly for voice-first applications. Retell AI is presented as a more affordable and user-friendly alternative, emphasizing its low-latency, real-time conversational capabilities, and transparent, usage-based pricing, which is appealing for enterprises seeking cost-efficiency and scalability without the extensive setup and financial commitment required by Kore AI. Retell's focus on seamless voice workflows and enterprise-grade compliance further enhances its appeal as a viable alternative, promising superior performance and ease of use compared to Kore AI's sophisticated but sometimes cumbersome offerings.