Introducing Conductor: the most operationally aware agent for building voice agents

Conductor, introduced by Retell, is a sophisticated tool designed to aid in the creation of voice agents by transforming operational intent into production-ready agents while providing a comprehensive, graph-native review interface for granular change management. Unlike general-purpose copilots, Conductor goes beyond text generation by offering an operationally aware approach that integrates thousands of best practices from real-world deployments to ensure agents are reliable and efficient. It allows users to describe their desired outcomes in plain English, with Conductor then building, reviewing, testing, and improving the voice agents, all while keeping users informed and in control of every change. The platform is designed to learn from past call failures, turning them into opportunities for improvement, thereby accelerating the development process and ensuring compliance with enterprise safety and role-based access controls. Conductor's unique feature set, which includes a proprietary agent framework, positions it as a powerful tool for both novice and experienced users in the contact center industry, enabling rapid deployment and continuous enhancement of voice agents.