How Retell AI Handles Outages with a 99.99% Uptime

Retell AI maintains a 99.99% uptime guarantee to ensure high reliability and minimal downtime for its AI voice agent platform, crucial for customer-facing applications like call centers. The company employs enterprise-grade infrastructure, proactive monitoring, and resilience features such as seamless fallback systems that automatically reroute functions to alternate providers if disruptions occur, ensuring continuous service. This approach minimizes the risk of outages and maintains customer trust by keeping conversations uninterrupted. Retell AI also offers dedicated support and transparent communication through a 24/7 on-call schedule, expert assistance, and real-time updates, further enhancing operational efficiency and customer satisfaction. By leveraging self-hosted models and other key features, Retell AI provides businesses with improved operational reliability and reduced downtime costs.