Company
Date Published
Author
Retell
Word count
2318
Language
-
Hacker News points
None

Summary

Apple's iOS 26 introduces a call-screening feature that automatically answers calls from unknown numbers, prompting callers to state their purpose, which is then transcribed live for the recipient to decide whether to answer. This feature, built on Live voicemail, is designed to combat spam calls and is expected to impact the 150 million U.S. iPhone users significantly. Retell is adapting to this change by integrating iOS call screening into its infrastructure, offering features like AI-generated talk tracks and human handoff to improve connect rates and effectiveness of outbound calls. Although some concerns arise about AI calling, the feature could enhance genuine connections by favoring clear, intentional communication. Retell also emphasizes best practices for maintaining call quality and trust, such as monitoring caller ID reputation, registering numbers, and managing call cadence. By leveraging AI-driven insights and dynamic scripts, Retell aims to help teams navigate the new screening landscape effectively, underscoring the importance of strategic, relevant, and respectful communication in successful outbound calling.