Asbury Automotive Group Reimagines Dealership Calls With Retell

Asbury Automotive Group, a Fortune 500 company, is enhancing its customer interactions by integrating AI voice agents powered by Retell across its extensive network of dealerships and service centers in the U.S. These AI agents assist with service inquiries, appointment scheduling, customer follow-ups, and call routing, reducing the need for customers to wait on hold or reach voicemails. The system ensures that when human intervention is necessary, agents have the context needed to avoid repetitive conversations. This approach results in fewer dropped calls, increased appointments, and improved lead conversions, while giving customers a seamless and personalized experience. The collaboration between Asbury Automotive and Retell demonstrates that even large-scale operations can maintain a personal touch and build trust through effective communication technologies.

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