Forking and customizing templates on Replit can help teams automate routine tasks, enhance customer experience, make data-driven decisions, and innovate marketing strategies with the use of AI and other tools. Templates such as an AI support agent, chat with PDFs, company website or personal portfolio, Telegram bot, Simple Express.js backend, web scraper, GPT-4 API call, and data analysis tools are available for developers to utilize. By leveraging these templates, teams can simplify current business processes and pave the way for future growth by increasing developer productivity.