Customer Instance Telemetry and Tagging

Replicated's Builders Plan telemetry provides a comprehensive framework for monitoring and reporting on customer software instances, offering insights into adoption metrics, installation performance, and customer usage patterns. The platform includes features such as Customer Overview and Instances Summary, which aggregate data to help vendors understand instance deployment and usage, as well as uptime data and event history to facilitate efficient debugging and issue resolution. It also supports custom metrics, allowing vendors to track specific usage patterns and react to changes, such as fluctuations in customer engagement or feature adoption. Additionally, Replicated is enhancing its capabilities to support air-gapped environments, ensuring that key insights can be gathered and analyzed even from isolated instances. Vendors are encouraged to become early adopters of these features to provide feedback and help shape ongoing improvements.