Announcing: Custom Metrics for Instance Insights

Replicated has introduced Custom Metrics for Instance Insights, a new feature that enables software vendors to gather detailed usage data from customer-managed environments, traditionally a benefit reserved for SaaS applications. This enhancement allows vendors to monitor metrics beyond basic infrastructure status, providing insights into feature adoption, usage trends, and customer growth or churn risks. By integrating custom reporting, vendors can attach specific usage data to existing telemetry requests, aiding product, sales, engineering, and customer success teams in making informed decisions. The feature supports data export to various platforms such as CRMs, data warehouses, and BI tools, enhancing visibility and decision-making for vendors. While current support includes API and CSV exports, further developments aim to support telemetry collection in air-gapped environments, with opportunities for vendors to provide feedback and participate in testing and design partnerships.