A mini-interview on Replicated Instance Insights
Blog post from Replicated
Dexter Horthy, the product manager for Instance Insights, discusses the progress vendors are making in utilizing analytics for customer-managed environments, emphasizing the importance of custom metrics and business-oriented data. Horthy highlights how vendors are integrating instance insights into various workflows, such as customer support and marketing, and the value of metrics in understanding software performance, user adoption, and customer engagement. He notes that large customer bases benefit significantly from these insights, and the introduction of custom metrics allows for a deeper understanding of usage patterns and growth opportunities. Horthy also addresses the challenge of gaining insights from air-gapped deployments, suggesting solutions like anonymized data uploads to enhance visibility. Prioritizing development based on customer feedback and potential industry needs, he advises vendors to focus on specific metrics to align team efforts and iteratively refine their approach to measuring business success in customer environments.