Fewer tickets, faster answers: the AI assistant is now in your app
Blog post from Redocly
Redocly has made its AI assistant web component generally available, enabling organizations to embed a documentation-powered assistant directly into applications, dashboards, and support portals rather than requiring users to visit separate documentation sites. The component can be installed with a short HTML snippet and works across frameworks, automatically using published documentation and updating when docs are redeployed. It offers configurable layouts, branding, languages, accessibility features, cited answers, authenticated content access, page- and version-specific responses, and the ability for applications to open conversations with prefilled questions. Organizations can track assistant activity and feedback through page events, integrate it with analytics or help-desk workflows, and offer in-app support escalation that includes the user’s conversation and context. Conversation data is also collected in Redocly to help teams identify unanswered or poorly documented topics, while planned features include richer application context and tools that let the assistant perform actions inside an app. The component is available on Redocly Scale and Enterprise plans.
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