The Redis Enterprise team requests a comprehensive data package, similar to a car diagnostic test, to identify underlying issues and provide better troubleshooting answers. This package contains essential information for health checks, areas for improvement, and best practices, helping the team find problems before they arise. The team analyzes proprietary software using internal tools and extensive technical knowledge to provide timely solutions. A support package can be obtained through the GUI or Redis command-line interface, with experts in the field ensuring a smooth experience for businesses. Providing detailed logs and information helps the team troubleshoot issues efficiently, while prioritizing privacy and security.