Priority Boarding: The Journey to Get There

We at Railway use a unique approach to product development by integrating our team chats with user help chats, allowing for immediate collaboration and feedback. Our Discord integration enables users to link their accounts, granting access to pre-release features and providing a tight feedback loop. We've implemented role caching to efficiently check user roles, and Percy, our Discord bot, helps manage the beta program, assigning users to the `@priority-boarding` role and enabling them to request access. This approach has led to invaluable user feedback, influencing product design decisions and helping us build better products.