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Why Our Users Love Our Product

Blog post from Qovery

Post Details
Company
Date Published
Author
Romaric Philogène
Word Count
591
Language
English
Hacker News Points
-
Summary

Qovery's DevOps Automation Tool stands out for its commitment to customer satisfaction and continuous improvement by integrating users into every step of its development process. The company maintains real-time support through a dedicated Slack channel and encourages users to participate in monthly touchpoints for proactive engagement. Feedback is actively solicited, allowing for transparency and involvement in the product enhancement process, while product usage analytics provide insights into potential improvements. Customers are also involved in solution design, offering feedback on prototypes and testing improvements before they are finalized. Qovery updates its public roadmap and bi-weekly changelog to keep users informed and involved, thereby fostering a sense of value and long-term loyalty among its users.