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How We Get Almost Bankrupted Because Of A Documentation Typo

Blog post from Qovery

Post Details
Company
Date Published
Author
Romaric Philogène
Word Count
464
Company Posts That Month
10
Language
English
Hacker News Points
-
Post removed?
No
Summary

One of Qovery's customers mistakenly provisioned a massive 10TB AWS RDS instance due to a documentation error that misprinted disk space units as MB instead of GB, resulting in a hefty bill of $3,713.76. This incident highlighted the critical importance of accuracy in documentation, prompting Qovery to introduce a comprehensive review process for updates to their API and user guides to prevent similar costly mistakes. The experience served as a humbling lesson about the significance of attention to detail and accountability, emphasizing the necessity of clear communication and thorough verification to avoid potential financial disasters and maintain customer trust.

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