Total Quality Management in software development and QA
Blog post from Qase
Total Quality Management (TQM) is a comprehensive management approach focused on continuous improvement in product and service quality by refining processes across an organization, applicable to various industries including software engineering and quality assurance. Originating from early 20th-century quality control methods, TQM gained prominence post-World War II through the work of American experts like W. Edwards Deming and Joseph M. Juran, who influenced Japanese industrial practices, leading to a global recognition of TQM's benefits. Key principles of TQM include customer focus, total employee involvement, effective communication, strategic and systemic approach, and continuous improvement, emphasizing waste reduction and meeting or exceeding customer expectations. In software development, TQM underscores the importance of efficient information flow, collaboration, psychological safety, and iterative processes like CI/CD to enhance software quality and competitiveness. The approach integrates social psychology principles, ensuring cohesive teamwork and alignment across organizational functions to achieve quality objectives and long-term success in a dynamic market environment.
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