User experience (UX) at Pulumi revolves around asking questions and solving problems to enhance the experience for developers using their products. The cross-disciplinary UX team, consisting of designers and engineers, works collaboratively to advocate for users and address potential obstacles. Their work spans across Pulumi's CLI, Service, marketing website, Docs, and Registry, where they strive to optimize user flow and minimize friction, ultimately boosting user confidence. The team has grown significantly, and recent projects include improvements to the pricing page and sign-in experience. They emphasize community engagement, valuing people over technology, and encourage feedback through platforms like GitHub and Pulumi's community Slack channel. Pulumi's UX team is committed to making impactful changes and plans to share more insights through future blog posts.