PubNub has embraced the AI trend by integrating an AI assistant, developed in collaboration with Inkeep, to enhance user interaction with its documentation and services. The AI assistant, which has been operational since 2024, is designed to facilitate natural language communication, offering guidance on PubNub's APIs and helping users tackle complex coding problems by providing up-to-date information. This tool aims to reduce the time developers spend searching through documentation by acting as a virtual software architect available around the clock. While the AI assistant continues to learn and update its database with every change in documentation, it acknowledges its limitations and encourages user feedback to improve its utility. Since its implementation, the assistant has exchanged over 5,000 messages with users and contributed to a decrease in support tickets, marking it as a successful innovation for PubNub. Users can access it on the PubNub website and documentation pages, with options to provide feedback and suggest improvements to further enhance its functionality.