PubNub offers a robust real-time messaging platform designed to enhance customer support applications across multiple channels, including web, iOS, and Android, through its Chat SDK. This platform provides a suite of essential features such as secure messaging, real-time communication, typing indicators, file attachments, and read receipts. It integrates AI-powered functionalities, including auto-moderation to monitor chat content for inappropriate behavior and AI chatbots for self-service support and agent assistance. PubNub's infrastructure supports scalability, enabling businesses to manage high traffic volumes and demand surges efficiently, ensuring consistent performance and availability. The platform allows developers to focus on core application capabilities while benefiting from reduced infrastructure costs and increased operational efficiency. By leveraging PubNub, businesses can deliver personalized customer experiences, improve satisfaction, and maintain a competitive edge in their support strategy.