Mean Time to Recovery: How Quickly Can You Restore an Integration?

Mean time to recovery (MTTR) measures the average time between detecting an integration incident and restoring its normal operational state, such as when new executions succeed again. Accurate measurement depends on consistently defining detection and recovery events, while keeping MTTR separate from acknowledgment, diagnosis, mitigation, and data reconciliation, since restored operations may still leave historical customer data incomplete. High recovery times can expose issues including unclear ownership, incomplete runbooks, limited access to logs, weak diagnosis processes, and error types without defined response procedures. Teams should capture a detailed incident timeline, use median and p90 recovery times alongside the mean, and segment results by factors such as severity, error category, integration, resolver group, and time period to avoid concealing outliers. Prismatic provides logs, execution history, instance context, retry and replay capabilities, alert payloads, and optional external log streaming to support investigation, but organizations must establish their own definitions, ownership rules, reconciliation measures, and performance targets.

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