Company
Date Published
Author
Bru Woodring
Word count
1172
Language
English
Hacker News points
None

Summary

Software as a Service (SaaS) companies often face resource constraints when building customer integrations in-house, primarily relying on developers, which can delay key initiatives and create backlogs. Implementing an embedded Integration Platform as a Service (iPaaS) can optimize resource use by allowing technical non-developers to handle much of the integration work, freeing developers to focus on core product development. The embedded iPaaS facilitates integration setup, building, deployment, and management through a combination of low-code tools, code-native experiences, and customer empowerment features, allowing non-developers to manage many tasks traditionally requiring developer input. While developers are still necessary for custom components and complex deployments, the platform streamlines integration processes, allowing non-developers to handle daily management and customer support activities. This approach not only reduces reliance on developer resources but also enhances customer satisfaction and expands the company's ability to deliver integrations efficiently.