Improving Customer Satisfaction with Preset & Embedded Dashboards

Bureau, a modern no-code decisioning platform, transitioned from using Metabase to Preset, a hosted solution for Apache Superset, to better meet its growing business intelligence needs. The switch was driven by the need for more precise forecasting and enhanced visualization to support internal stakeholders, like the customer success and sales teams, in performing their roles effectively. Bureau found Preset to be cost-effective, user-friendly, and versatile, thanks to its semantic layer, drag-and-drop chart builder, and affordable pricing model. This new tool enabled Bureau to democratize data access across the organization, with over 90% of the company utilizing Preset for insights and decision-making. Additionally, Bureau integrated Preset's dashboards into its core offerings, providing customers with real-time visibility into their usage data, which helped build trust and streamline invoice processes for the finance team.

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