How OpenTable Empowers 400 Colleagues with Self-Serve Data

OpenTable, a leading global provider of restaurant technology serving 1.6 billion diners annually, relies heavily on data to support its operations and decision-making processes. The Global Strategy, Operations, and Analytics Team at OpenTable sought to enhance data self-service capabilities by transitioning to Preset, a hosted solution for Apache Superset, due to its flexibility, customizability, and ability to integrate with widely used tools like Google Sheets. This strategic move facilitated the consolidation of data sources, the standardization of reporting, and the establishment of a single source of truth, thereby democratizing data access and enabling team members to effectively utilize data for insightful decision-making. The transition was meticulously planned with change management strategies and training programs to ensure a seamless shift for hundreds of users, ultimately allowing OpenTable to spend more time on actionable strategies supported by data insights.

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