Customer Spotlight: MetaMap

MetaMap, a global digital trust and reputation platform, transitioned from using a costly third-party business intelligence (BI) vendor to Preset's embedded dashboards to improve cost efficiency and data accessibility. Founded in 2017 in San Francisco, MetaMap provides its 400+ global customers with real-time usage and verification metrics through a customer identity platform. The switch to Preset was driven by the need for a more cost-effective solution as previous licenses were nearing renewal and becoming increasingly expensive. Preset offered a better benefit-to-cost ratio, with core functionalities such as reusable charts and datasets, a thin semantic layer that integrates with external data models, SQL-friendly usage, and diverse visualization options. This transition resulted in over 50% cost savings and facilitated more efficient data handling for both MetaMap's team and its merchants. Looking forward, MetaMap aims to implement self-service analytics for more personalized data insights, empowering sales and customer success teams to derive valuable insights directly for merchants' benefit.

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