Introducing Preferred Channel Routing: Take Full Control of OTP Delivery

Prelude Solutions has introduced a new feature called Preferred Channel Routing, allowing users to control how One-Time Passwords (OTPs) are delivered through various channels such as SMS, WhatsApp, Telegram, Viber, and Voice. This feature enables users to specify their preferred channel via a simple API parameter, while Prelude manages fallback options based on real-time delivery conditions to maintain reliability. The service is accessible through both an API and a user-friendly dashboard, allowing users to set routing preferences, fallback strategies, and assess delivery success by channel. This approach not only optimizes the verification process for different contexts and user preferences but also aims to enhance conversion rates, reduce costs, and improve user experience by providing flexible and seamless verification options.