Company
Date Published
Author
Jack Kaufman
Word count
758
Language
English
Hacker News points
None

Summary

The Postmark team has released an open-source welcome email template that incorporates best practices learned from analyzing successful welcome emails from companies such as Airbnb, Quip, Zapier, Trello, and Gumroad. The template is designed to be simple yet effective, with a clear subject line and From name, greeting the user by name, including a brief description of the product, providing links to resources that help users learn how to use the product, and encouraging them to reach out to customer support if needed. The template also informs users about free trials and educational drip email campaigns, while avoiding no-reply emails and reminding users when their trial period ends. By following these guidelines and using this template, developers can create a well-designed welcome email that sets a positive tone for new users.