What I learned from interviewing potential users before designing an API
Blog post from Postman
The Postman Open Technologies Knowledge Base project involves developing a Knowledge Base API, with the initial focus on conducting a strategy step that includes interviewing API stakeholders. This process revealed valuable insights into the needs and challenges of various user personas, such as API designers, researchers, product managers, and technical architects, which helped validate assumptions and identify new opportunities for product development. The interviews aimed to understand each persona's jobs-to-be-done, the tools and services they use, and the potential benefits they could gain from the API. By gathering feedback from real users, the project aims to design an API that effectively addresses user pain points and seamlessly integrates with existing workflows, thereby enhancing user efficiency and satisfaction.
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