What tens of thousands of AI prompts reveal about engineering teams

Port AI has become increasingly integral to engineering teams by enabling them to perform complex operational tasks through natural language prompts instead of traditional dashboard interactions. By analyzing tens of thousands of prompts, it was found that a significant portion of queries, 33%, are focused on gathering scattered engineering knowledge, such as service ownership and deployment processes. Over time, teams have developed trust in AI's capabilities, starting with simple queries and gradually progressing to more complex inquiries and autonomous actions. This trust-building process is crucial, as it allows teams to transition from manual to agentic workflows, where AI automates actions like security remediation and ticket triage. Teams that continuously refine their software catalogs and adopt a product management mindset see faster AI adoption and more effective use of Port's capabilities. As AI usage evolves from query-based interactions to action-oriented workflows, engineering teams are increasingly shifting toward autonomous engineering, unlocking new efficiencies and capabilities within their workflows.