Plaid is a financial technology company that has grown significantly since its early days, expanding from a small team in San Francisco to multiple offices around the world. Charley Ma, one of the company's leaders, joined Plaid as part of its initial hires and initially worked on various aspects of the business before focusing on sales and later returning to the Growth team to manage the New York office. The Growth team is responsible for launching, retaining, and growing customer relationships, which allows Charley to witness firsthand the growth and progress of fintech companies and products. Despite the company's rapid expansion, Charley faces challenges in maintaining communication and processes between teams as Plaid grows globally. He attributes his success to his ability to learn from diverse experiences, including a stint at JP Morgan, where he developed a strong understanding of large financial institutions and learned valuable skills that have served him well in his current role. Overall, Charley's experience reflects the company's commitment to creating a strong culture and empowering its employees to drive growth and innovation.