Agents in Action: Leveraging AI to improve our core product experiences
Blog post from Plaid
Plaid has been investing in AI-powered tooling to enhance its platform's quality, reliability, and user experience. Two notable examples of these internal AI agents are AI Annotator and Fix My Connection. AI Annotator accelerates data labeling for machine learning models, improving categorization and insights, while Fix My Connection proactively repairs bank integrations, reducing downtime and improving conversion rates. These agents have made a tangible impact across Plaid's platform, powering better user experiences at scale. The company is expanding the annotation agent to support broader classification tasks and enhancing its capabilities on the platform side. Meanwhile, Fix My Connection is being expanded to proactively create new integrations, rapidly growing coverage across more institutions.
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