RAG Brag with My AskAI founders, Mike Heap and Alex Rainey

In a recent episode of the RAG Brag series, My AskAI founders Mike Heap and Alex Rainey discussed how their company utilizes Large Language Models (LLMs) and modern AI technologies to enhance SaaS businesses by creating AI-driven customer support agents. These agents leverage company-specific documentation to efficiently handle customer inquiries, thus reducing support volumes and providing valuable feedback for product improvement. Initially, My AskAI targeted a broad range of applications but eventually focused on customer support, which constituted the majority of their revenue. Their AI solution stands out by offering highly customizable and reliable customer support systems, integrating features like human handover capabilities and third-party information retrieval. They utilize sophisticated tools such as Pinecone for vector storage, Bubble for rapid feature deployment, and PortKey for managing AI model requests. The company addresses the challenges of working with LLMs through rigorous testing and prompt refinement to maintain reliability and relevance. Heap and Rainey emphasize the importance of solving real customer problems and staying adaptable to new AI advancements, offering insights into building effective AI-driven products.