What’s New: Updates to Incident Response, PagerDuty® Process Automation Software & PagerDuty® Runbook Automation, Mobile App Experience, and More!

PagerDuty has announced a series of updates and enhancements to its Operations Cloud, building on its November product launch. Key updates include new features in Incident Response, AIOps, and Process Automation, along with improvements to the PagerDuty Mobile App and integrations with platforms like Microsoft Teams. The new Incident Workflows allow users to create customizable response sequences using a no-code/low-code builder, while the AIOps feature introduces Flexible Time Windows for better noise tuning. The PagerDuty Mobile App now offers an improved login experience and a new home screen layout, focusing on recent incidents and operational awareness. Integrations have been expanded to enable more incident management actions directly from Microsoft Teams. The updates also involve product deprecations, such as the end-of-life for v1 Webhooks and the v2 Zendesk Integration, with suggested migration paths to newer services. Additionally, PagerDuty is hosting a series of webinars, events, and Twitch streams to engage with users and demonstrate the new features and capabilities.