What’s New: Updates to Incident Response, PagerDuty® Process Automation, Integrations, and More!

PagerDuty has announced a series of updates and enhancements to its Operations Cloud, focusing on improved incident response, automation, and partner integrations. Key updates include the introduction of Service Standards to enhance operational maturity, new AWS plugins for automated diagnostics, and enhancements to the PagerDuty App for Slack and Zendesk, aimed at improving efficiency and reducing escalation to engineering teams. The release 4.4.0 of PagerDuty Process Automation and Runbook Automation introduces new AWS Job Step Plugins for Lambda and ECS, along with improvements to Ansible plugins. The updates also feature enhanced search functionality and user management capabilities, while the company continues to engage with its community through various webinars and Twitch streams to educate users on new products and best practices in the software industry.