What’s New This Summer

In 2018, PagerDuty made significant advancements in its digital operations management platform, releasing new features and enhancements aimed at improving response orchestration and continuous development for developers, operations teams, and DevOps practitioners. Key innovations include the introduction of Event Intelligence, which combines machine and human telemetry to optimize digital operations, and enhancements to Modern Incident Response capabilities, such as Response Bridge for seamless collaboration and Live Call Routing for flexible response processes. The company also expanded its integration ecosystem with over 300 built-in integrations, including a new certified integration with ServiceNow that helps IT teams address critical service management and security incidents in real time. Additional integrations with Microsoft Azure and Visual Studio Team Services provide operational health insights and event intelligence throughout the software development lifecycle. Moreover, updates to PagerDuty's mobile applications, including iOS support for universal links and enhanced functionality, further empower responders to manage incidents efficiently on the go. These developments underscore PagerDuty's commitment to continuously evolving its platform to meet the needs of diverse teams and improve incident response and service delivery.